Returns & Refunds Policy

At Gooday Mart, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, we are here to help.

Return Requests

For any return requests related to Store Pickup or Online Deliveries, please contact us at [email protected] with your order details and reason for return.

Eligibility for Returns

• Non-Perishable Products: Items with a shelf life of over 6 months are eligible for returns if a request is made within 14 days of receiving the goods.
• Perishable Items: Highly perishable items such as Meat, Fish, and Vegetables must be reported for return within 1 day of receiving the goods.

Refunds

• We will issue a full refund for any products that do not meet our quality standards.
• Refunds will be processed to the original payment method within 5-7 business days after approval of the return requests.

Return Conditions

• The product must be in its original packaging and condition.
• Proof of purchase is required for all return and refund requests.
• Items that have been used or altered from their original state may not be eligible for a refund.

How to Request a Return

1. Email us at [email protected] with your order number and a brief explanation of the issue.
2. Our team will review your request and respond within 24-48 hours.
3. If approved, we will provide instructions on returning the item or issuing a refund.

For any questions regarding returns and refunds, please contact our customer service team. We value your trust and strive to provide the best shopping experience at Gooday Mart.